Jobs

#1 - Shipping Manager

Job brief

We are looking for an experienced Shipping Manager to manage daily shipping and order picking operations. You will be the one to ensure complete orders are shipped and delivered in a timely manner.

A successful shipping manager is well-organized, accurate and excels in communication. They must be comfortable with paperwork and information systems, able to lift 120 pound fabric rolls periodically and capable to pick and ship 50 orders per shift.

The goal is to ensure that the shipping processes are running smoothly and effectively.

Requirements

Attention to detail

Able to multitask

Problem-solving abilities

Resolve issues regarding shipped orders

Good physical strength and stamina

Have a valid driver’s licence

Experience or license in handling forklifts

High school diploma or equivalent

Responsibilities

Direct the flow of packages from preparation to shipment

Receive, record and stock incoming shipments

Maintain stock levels

Expected Start Date: February 1, 2021

Schedule: Monday to Friday – 8:00 AM to 4:30 PM

Salary: $52,000/year with annual raises

Please email resume to Cheryl Gidley: [email protected]
We will only reply to candidates contacted for an interview

#2 - Customer Service Representative

Job Brief

We are looking for a customer-oriented service representative.

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

You are genuinely excited to help customers. You are patient, empathetic, and passionately communicative and love to talk. As a customer service representative you can put yourself in our customers’ shoes and advocate for them when necessary whilst providing us priceless customer feedback.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Manage large amounts of incoming calls

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Take the extra mile to engage customers

Record, pick, label and mail samples to customers

Create pick lists and invoice incoming online orders

Requirements

Proven customer support experience or experience as a Client Service Representative

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school diploma or equivalent

Valid driver’s licence

Expected Start Date: February 15, 2021

Schedule: Monday to Friday – 8:00 AM to 4:30 PM

Salary: $17.50 per hour with annual raises

Please email resume to Cheryl Gidley: [email protected]

We will only reply to candidates contacted for an interview